Shipping, returns and refunds
This policy sets the launch service standard for orders sold by Virelto Commerce LLC. The final shipping method, charge and estimated arrival date will also appear during checkout.
Available delivery methods, charges and the final order total are shown before payment.
Order processing
Orders are normally prepared within 1-3 business days, Monday through Friday, excluding U.S. public holidays. Promotions, product availability or verification checks may add time. A shipping confirmation is sent when tracking becomes available.
Personalized products are printed after the order is placed and may require up to 5 business days of production before dispatch. Customers are responsible for reviewing names, initials, capitalization, flower choices and other personalization shown in the cart before payment.
Delivery estimates and shipping charges
Standard U.S. delivery is estimated at 7-15 business days after dispatch. Delivery dates are estimates rather than guarantees and can be affected by carrier backlogs, weather, remote destinations and events outside our control.
Complimentary standard U.S. shipping applies to every order. Customers may choose expedited U.S. shipping for $10 at checkout. The available delivery estimate is shown before payment and may vary by destination.
Tracking, separate parcels and address changes
Tracking is sent to the email address provided with the order when supported by the carrier. Multi-item orders may arrive in separate parcels. Tracking updates can take several days to appear.
Contact us as soon as possible if an address needs correction. We can only change or cancel an order before processing or tracking has begun. Customers are responsible for complete and accurate delivery details. Re-shipping charges may apply when a parcel is returned because of an incorrect address, refusal or failure to collect.
International orders, customs and taxes
International destinations will only be available when shown at checkout. Import duties, VAT, customs fees and local handling charges are the recipient's responsibility unless checkout expressly states otherwise. Customs clearance can extend delivery times.
Lost, delayed or damaged parcels
Check the carrier tracking first. If a shipment is significantly delayed, marked delivered but not received, damaged or incorrect, contact us with the order number and tracking number. For damaged or incorrect items, include clear photos of the item, outer packaging and shipping label within 7 days of delivery. We will investigate with the carrier and, where appropriate, arrange a replacement or refund.
30-day return window
Request a return within 30 days after delivery by emailing huangyuxuan@vireltocommercellc.com. Include the order number, item and reason for the request. Wait for return authorization and the correct return address before sending anything.
To be eligible, an item must generally be unused, unopened, clean, undamaged and in its original packaging. For hygiene and safety reasons, opened or used personal-care tools are not returnable unless they arrived defective, damaged or incorrect, or applicable law requires otherwise. Gift cards and items clearly marked Final Sale are not returnable.
Personalized and made-to-order products are not eligible for change-of-mind returns because they are produced from the details submitted with the order. This exclusion does not apply when the item arrives damaged, defective, materially different from the approved personalization, or when applicable law requires a remedy.
Customers pay return shipping for change-of-mind returns and should use a trackable service. Virelto covers reasonable return shipping when we sent a defective, damaged or incorrect item.
Refunds, exchanges and cancellations
After an authorized return is received and inspected, we will notify you of approval or any eligibility issue. Approved refunds are sent to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the credit. Original shipping charges are not refundable unless the return results from our error or applicable law requires otherwise.
Before dispatch, contact us promptly to request cancellation. After dispatch, an eligible item must follow the return process above. Exchanges depend on availability and may be handled as a return plus a new order.
Contact
Virelto Commerce LLC
9905 S Pennsylvania Ave Ste A
Oklahoma City, OK 73159, USA
huangyuxuan@vireltocommercellc.com
+1 332 250 0293